hi70 Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") apply to all persons who access or use the hi70 platform, including the website at hi70.io, all associated sub-domains, mobile-optimised pages, and any other digital properties operated by hi70 (collectively, the "Platform"). By creating an account, making a deposit, placing a bet, or otherwise using the Platform, you ("Player", "you", "your") accept these Terms without reservation.

hi70 reserves the right to update, amend, or replace these Terms at any time. Material changes will be communicated to registered players via the email address or mobile number associated with their hi70 account. Continued use of the Platform following notification of any changes constitutes acceptance of the revised Terms. Players are advised to review this page periodically.

These Terms should be read together with hi70's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and hi70.

2 Eligibility

To register and maintain an account on the hi70 Platform, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. hi70 strictly enforces the minimum age requirement and will request identity documentation to verify age at any point during the account lifecycle.
• You are accessing the Platform from a jurisdiction where online betting and casino gaming is not prohibited under applicable local law. It is your sole responsibility to determine the legality of online gaming in your location before registering.
• You are acting on your own behalf, not as an agent, nominee, or representative of any third party.
• You do not currently hold another active hi70 account, nor have you previously been banned or excluded from the Platform.
• You are of sound mind and are not registering under duress or coercion.
• You are not an employee, officer, director, contractor, or close family member of any employee of hi70 or any of its affiliated game providers or payment processing partners.

3 Account Registration

Each player may register only one account on the hi70 Platform. Registration of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, payment methods, or devices — constitutes a material breach of these Terms.

3.1 Registration Information

You must provide accurate, current, and complete information during the registration process, including but not limited to your legal full name, date of birth, residential address, email address, and mobile number. You are obligated to keep this information up to date. hi70 may request supporting documentation to verify any information provided.

3.2 Account Credentials

You are responsible for choosing a strong, unique password for your hi70 account and for keeping your login credentials strictly confidential. You must not share your username or password with any third party. hi70 will not be held liable for any losses arising from unauthorised access to your account resulting from your failure to maintain credential security.

3.3 Know Your Customer (KYC)

hi70 operates a Know Your Customer process in accordance with responsible gaming and anti-money-laundering principles. You may be required to submit government-issued photo identification, proof of address, and proof of payment method ownership before withdrawals are processed. Failure to complete KYC within the timeframe specified by hi70 may result in account suspension.

4 Deposits & Withdrawals

4.1 Deposits

All deposits to your hi70 account must be made using a payment method registered in your own name. hi70 accepts deposits via bKash, Nagad, Rocket, Upay, SureCash, Visa, and Mastercard. The minimum deposit amount is ৳100. hi70 does not charge deposit fees on mobile wallet transactions, though your mobile financial service provider may apply their own charges.

Deposits are credited to your account balance in real time or within a short processing window depending on the payment method selected. If a deposit does not appear in your account within 30 minutes, contact support at [email protected] with your transaction reference.

4.2 Withdrawals

Withdrawals may only be made to a payment method previously used for a deposit on your account and registered in your own name. The minimum withdrawal amount is ৳200. Withdrawals are typically processed within 24 hours for accounts in good standing with completed KYC. hi70 reserves the right to extend this processing period during periods of high demand or for accounts requiring additional verification.

4.3 Withdrawal Conditions

Withdrawal requests will not be processed under the following circumstances:

• The account has an active bonus with an outstanding wagering requirement that has not yet been met.
• The account is under review, suspended, or subject to an ongoing investigation.
• KYC documentation has been requested but not yet provided or verified.
• The withdrawal amount exceeds the available real-money balance (excluding locked bonus funds).

4.4 Anti-Money Laundering

hi70 is committed to preventing money laundering and the financing of illegal activities. All transactions on the Platform are subject to monitoring. hi70 reserves the right to request documentation evidencing the source of funds deposited by any player. Where suspicious activity is identified, hi70 may freeze the account, withhold funds, and report the matter to the relevant authorities without prior notice to the account holder.

5 Bonuses & Promotions

hi70 offers various promotional incentives to new and existing players, including welcome bonuses, deposit match bonuses, free bets, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions as well as any specific terms stated in the individual promotion:

• Bonuses are available to eligible registered players who have completed account verification, unless the specific promotion states otherwise.
• Each bonus offer may be claimed once per player, per household, per IP address, and per device, unless otherwise stated.
• Bonus funds are held separately from real-money balances. Real-money funds are wagered first, unless the specific promotion specifies otherwise.
• Wagering requirements must be completed within the timeframe specified in the promotion. Unmet requirements result in forfeiture of the bonus and any winnings derived solely from bonus funds.
• hi70 reserves the right to withdraw, amend, or expire any bonus offer at any time without prior notice, provided that active bonuses already credited to player accounts remain subject to their original terms.
• Abuse of bonuses — including but not limited to creating multiple accounts to claim offers multiple times, exploiting technical errors, or placing low-risk bets to artificially fulfil wagering requirements — constitutes bonus fraud and will result in account closure and forfeiture of all associated funds.

6 Betting & Gaming Rules

6.1 Sports Betting

All sports bets placed on the hi70 Platform are subject to the specific sport and market rules published within the betting section of the Platform. In the event of any discrepancy between these Terms and the sport-specific rules, the sport-specific rules shall prevail with respect to bet settlement.

hi70 reserves the right to void any bet placed on a market that was offered in error, at incorrect odds, on an event the outcome of which was already determined at the time of placement, or where evidence of match-fixing or event manipulation is identified.

6.2 Casino & Slots

All casino games and slot titles on the hi70 Platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. Each game is governed by its own rules and return-to-player (RTP) rate, which are accessible within the game interface. hi70 is not responsible for technical malfunctions originating from the game provider's infrastructure; in such cases, the provider's resolution policy applies.

6.3 Live Casino

Live casino games are streamed in real time from secure studio environments operated by Evolution Gaming and Ezugi. The decisions of the live dealer are final, subject to the applicable game rules. Connectivity issues on the player's side do not entitle the player to a refund of stakes placed prior to the disconnection.

6.4 Minimum and Maximum Stakes

Minimum and maximum stake limits apply across all betting and gaming products on the Platform. These limits are displayed within each betting market or game and may vary by product, event, or player account tier. hi70 reserves the right to adjust stake limits for individual accounts at its sole discretion.

7 Prohibited Conduct

The following conduct is strictly prohibited on the hi70 Platform and constitutes grounds for immediate account suspension, permanent ban, and forfeiture of balances:

• Registering more than one account, or assisting another person in registering a duplicate account.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, exploit promotions, or interact with the Platform in a manner not intended for human players.
• Engaging in collusion with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, glitches, or errors in the Platform to generate winnings not resulting from fair play. Any winnings derived from such exploitation will be voided.
• Placing bets or wagers using funds that are the proceeds of illegal activity.
• Attempting to launder money or use the Platform as a conduit for financial transactions unrelated to legitimate gaming activity.
• Using another person's payment method or account credentials without their express consent.
• Engaging in abusive, threatening, or harassing behaviour toward hi70 staff, support agents, or other players via any communication channel.

8 Intellectual Property

All content on the hi70 Platform — including but not limited to the hi70 brand name, logo, website design, graphics, text, game interfaces, software, databases, and compilations — is the exclusive intellectual property of hi70 or its licensed content providers. Nothing in these Terms grants you any right, title, or interest in any hi70 intellectual property.

You may not copy, reproduce, distribute, publish, display, transmit, or create derivative works from any content on the hi70 Platform without the express prior written consent of hi70. Unauthorised use of hi70 intellectual property may result in civil and/or criminal liability.

9 Privacy & Data

hi70 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at hi70.io/privacy-policy. By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

hi70 uses your personal data to operate your account, process transactions, comply with legal obligations, and communicate promotional offers (where you have opted in). Your data will not be sold to third parties. It may be shared with regulated third-party service providers — including payment processors, KYC verification providers, and game studios — solely for the purpose of delivering the hi70 service.

10 Responsible Gaming

hi70 is committed to promoting responsible gaming among all players. The Platform provides the following tools to help players manage their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your hi70 account. Limits take effect immediately when reduced.
• Session Time Reminders: Configure notifications to alert you when you have been playing for a specified period of time.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Platform at any time. Self-exclusions are processed within 24 hours and may not be reversed during the elected exclusion period.
• Reality Checks: Periodic on-screen reminders displaying your net session position and time played.

If you believe your gaming activity may be causing harm to yourself or others, we strongly encourage you to contact our support team at [email protected] or visit our Responsible Gaming page for further guidance. hi70 reserves the right to impose responsible gaming measures on any account where patterns of play raise concern, without requiring the player's prior consent.

11 Limitation of Liability

To the fullest extent permitted by applicable law, hi70 shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, or loss of opportunity.

hi70's total aggregate liability to any player in connection with any single event or series of related events shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

hi70 does not guarantee uninterrupted or error-free access to the Platform. Scheduled and unscheduled maintenance, third-party provider outages, or force majeure events may temporarily affect Platform availability. hi70 shall not be liable for any losses attributable to Platform unavailability in such circumstances.

12 Account Closure

12.1 Closure by Player

You may request the closure of your hi70 account at any time by contacting [email protected]. Prior to closure, all pending bets will be settled and any remaining real-money balance will be returned to your verified withdrawal method within the standard processing period. Bonus balances that have not met wagering requirements will be forfeited upon voluntary account closure.

12.2 Closure by hi70

hi70 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including where: a player has breached these Terms; fraudulent activity is suspected; account activity raises responsible gaming concerns; KYC requirements remain unmet after repeated requests; or hi70 is required to do so by applicable law or regulatory direction. In cases of closure for reasons other than a proven breach, any real-money balance will be returned to the player.

13 Amendments to These Terms

hi70 may amend these Terms at any time. Amendments will be posted on this page with an updated effective date. Where changes are material, hi70 will provide reasonable advance notice to registered players. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept amended Terms, you should close your account and withdraw any remaining balance before the new Terms take effect.

14 Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be interpreted in accordance with generally accepted principles of online gaming regulation and fair dealing. hi70 operates as a safe and reliable platform committed to fair play and player protection.

In the event of a dispute regarding bet settlement, account management, or bonus application, players should first contact hi70's support team at [email protected] with full details of the disputed matter. hi70 aims to respond to all formal dispute submissions within five (5) business days. hi70's decision on matters within its operational control shall be final, subject to any applicable consumer protection obligations.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the hi70 support team using the details below. All communications should be in English to ensure prompt and accurate handling.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response Time: General queries within 24 hours; formal disputes within 5 business days
• Language: English