hi70 Frequently
Asked Questions
Everything Bangladeshi players need to know about hi70 — from creating your account and making bKash or Nagad deposits, to understanding bonus terms, cricket betting markets, game fairness, and responsible gaming tools. All answers in one place.
This FAQ page covers the most common questions from hi70 players across Bangladesh — including how to register, make instant BDT deposits via bKash, Nagad, and Rocket, understand bonus wagering requirements, bet on BPL and T20 cricket, and access responsible gaming tools. If your question is not answered here, our support team is available around the clock at [email protected].
Instant Answers
Every question on this page reflects a real query from hi70 players in Dhaka, Chittagong, Sylhet, and across Bangladesh. We update this FAQ regularly to keep answers current and accurate.
24/7 Live Support
Can't find your answer here? The hi70 support team is available every day of the year via live chat and email at [email protected]. Responses to self-exclusion and urgent account requests are handled within one hour.
Clear English Guidance
All hi70 support content is written in clear, plain English to serve Bangladesh's English-speaking gambling audience. No jargon, no ambiguity — just direct answers that help you get back to playing faster.
Account & Registration
6 QuestionsHow do I create a hi70 account?
Creating a hi70 account takes less than two minutes. Visit hi70.io, click the registration option, and fill in your full name, date of birth, mobile number, and email address. You will receive a verification code via SMS to confirm your number. Once verified, your account is active and you can make your first deposit immediately.
What is the minimum age to register on hi70?
The minimum age to register and play on hi70 is 21 years old. This policy applies to all players in Bangladesh without exception. hi70 enforces age verification at registration and reserves the right to request identity documents at any point. Any account found to belong to a person under 21 will be closed immediately.
What documents do I need to verify my hi70 account?
hi70 accepts three forms of identity for KYC verification: a Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a birth certificate accompanied by a secondary photo ID. You may also be asked to provide proof of address and proof of your payment method. Verification is typically completed within 24 hours of document submission.
I forgot my hi70 password — how do I reset it?
To reset your hi70 password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. If you do not receive it, check your spam folder or contact [email protected] for assistance.
Can I have more than one hi70 account?
No — hi70 allows only one account per person. Operating multiple accounts is a violation of the hi70 Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any bonus balances. If you believe a duplicate account has been created in your name, contact [email protected] immediately.
How do I close my hi70 account?
To close your hi70 account, contact the support team at [email protected] with the subject line 'Account Closure Request'. Before closure, any remaining balance will be returned to your verified payment method. If you are closing your account due to gambling concerns, hi70 also offers self-exclusion as an alternative — this can be activated immediately and reversed after the chosen period.
Deposits & Withdrawals
6 QuestionsHow do I deposit money into hi70 using bKash?
To deposit via bKash on hi70, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount in BDT, confirm the transaction in your bKash app using your PIN, and the funds will appear in your hi70 account within minutes. The minimum bKash deposit is ৳200.
How long does a Nagad deposit take on hi70?
Nagad deposits on hi70 are processed instantly in the vast majority of cases. Once you confirm the transaction in your Nagad app, your hi70 balance is updated in real time — typically within 60 seconds. If a deposit has not appeared after five minutes, contact hi70 support with your Nagad transaction reference number.
What is the minimum withdrawal amount on hi70?
The minimum withdrawal amount on hi70 is ৳500 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum withdrawal is ৳1,000. There is no maximum withdrawal limit for verified accounts, though large withdrawals may require additional documentation.
How long do withdrawals take on hi70?
hi70 processes withdrawal requests within 1-4 hours for mobile financial services such as bKash, Nagad, and Rocket. Bank transfers to Bangladeshi banks typically take 1-2 business days. Withdrawals submitted on weekends or Bangladesh public holidays may take slightly longer. You will receive an SMS or email notification once your withdrawal has been processed.
Does hi70 charge fees on deposits or withdrawals?
hi70 does not charge any platform fee on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, etc.) or bank may apply their standard transaction charges on their end. hi70 recommends checking with your payment provider for their current fee schedule before initiating large transactions.
Can I deposit using Rocket on hi70?
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on hi70. The process is the same as bKash and Nagad — select Rocket in the payment section, enter the amount, and confirm via your Rocket PIN. Rocket transactions are processed instantly during normal service hours.
Games & Gameplay
5 QuestionsWhat cricket markets can I bet on at hi70?
hi70 covers a wide range of cricket betting markets, including match winner, top batsman, total runs, over/under run totals, and live in-play betting. Supported tournaments include the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Markets open approximately 24 hours before each match.
Can I bet on BPL matches at hi70?
Yes, the Bangladesh Premier League (BPL) is one of the most popular betting events on hi70. During the BPL season, hi70 offers pre-match and live in-play markets covering every fixture. Available markets typically include match result, top scorer, highest partnership, total sixes, and more. Odds are updated in real time throughout the match.
How do I play slots on hi70?
To play slots on hi70, log in to your account, navigate to the Slots section, and select a game from providers such as Pragmatic Play, NetEnt, or Microgaming. Choose your bet size in BDT and click spin. All hi70 slot games are available on both desktop and mobile browsers — no app download is required. Demo play may be available for select titles.
Are the casino games on hi70 fair?
All casino games on hi70 are supplied by internationally recognised game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers use certified Random Number Generator (RNG) technology, and their games undergo independent third-party testing for fairness. hi70 is committed to providing a fair and transparent gaming environment for all players.
Can I play hi70 games on my mobile phone?
Yes, hi70 is fully optimised for mobile play directly in your browser — no app download is required. The platform works smoothly on Android and iOS devices using Chrome, Safari, or any modern mobile browser. All games, deposit and withdrawal features, and account management tools are accessible on mobile with the same functionality as desktop.
Bonuses & Promotions
4 QuestionsWhat is the welcome bonus at hi70?
hi70 offers a welcome bonus for new players on their first deposit. The exact bonus amount and percentage may vary based on current promotions — log in to your hi70 account or visit the Promotions section for the latest offer. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.
What are wagering requirements on hi70 bonuses?
Wagering requirements specify how many times you must wager a bonus amount before you can withdraw winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is permitted. Full wagering terms for each bonus are listed in the Promotions section of your hi70 account.
Do hi70 bonuses expire?
Yes, hi70 bonuses have an expiry period, typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirements are not met within the expiry window, the bonus and any associated winnings will be forfeited. Always read the individual bonus terms carefully before opting in.
Does hi70 have a loyalty or VIP programme?
hi70 rewards its most active players through an ongoing loyalty programme. Regular players can earn loyalty points on qualifying bets and deposits, which can be converted into bonus credit or used to access exclusive promotions. High-volume players may be invited to hi70's VIP tier, which includes personalised offers, faster withdrawals, and a dedicated account manager.
Safety & Responsible Gaming
4 QuestionsIs hi70 safe to use in Bangladesh?
hi70 is a safe and reliable platform that uses SSL/TLS encryption to protect all data transmitted between your device and hi70 servers. Player funds are held separately from operational funds. All games are supplied by certified third-party studios. hi70 also enforces strict KYC and anti-money-laundering procedures to maintain a secure environment for every player.
How does hi70 protect my personal data?
hi70 protects personal data using industry-standard SSL/TLS encryption in transit and encryption-at-rest for sensitive stored files such as KYC documents. Access to player data is restricted to staff whose role specifically requires it. hi70 never sells personal data to third parties and will only share it with verified service providers or when required by law. Full details are in the hi70 Privacy Policy.
What should I do if I think gambling is becoming a problem for me?
If you feel that gambling is negatively affecting your finances, relationships, or mental health, hi70 encourages you to act immediately. You can activate a deposit limit, session time limit, time-out period, or full self-exclusion directly from your account settings — all of these take effect instantly. Alternatively, email [email protected] with the subject 'Urgent Self-Exclusion' and your account will be suspended within one hour.
How do I self-exclude from hi70?
To self-exclude from hi70, go to Account Settings, open the Responsible Gaming section, and select Self-Exclusion. Choose a minimum period of 6 months or opt for permanent exclusion, then confirm. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. You can also request self-exclusion by emailing [email protected] — it will be processed within one hour of receipt.
Our Support Team Is Ready
If this FAQ didn't answer your question, the hi70 support team is available 24 hours a day, 7 days a week. Reach us via live chat inside your account, or send an email to [email protected] — we typically respond within minutes. For urgent matters such as self-exclusion, account security concerns, or disputed transactions, our response time is under one hour.
Email Support
Send your question to [email protected] any time of day. Our team handles all inquiries — account, payments, bonuses, and responsible gaming — with full confidentiality.
Live Chat
Access hi70 live chat directly from your logged-in account dashboard. Type your question and connect with a trained support agent in real time — available every day, around the clock.
Terms & Conditions
For detailed rules on bonuses, account usage, and platform policies, review the hi70 Terms and Conditions page — the authoritative reference for all platform rules.
Responsible Gaming
Concerned about your gambling habits? Visit the hi70 Responsible Gaming page for guidance on deposit limits, time-outs, self-exclusion, and warning signs to watch for.
Ready to Play at hi70?
Now that your questions are answered, explore everything hi70 has to offer — cricket betting, live casino, slots, and instant BDT deposits via bKash and Nagad. 21+ only. Play responsibly.