Responsible Gaming
at hi70
hi70 believes that betting and casino games should be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and guidance available to every hi70 player in Bangladesh to help you stay in control.
Gaming Should Always Be Fun
At hi70, responsible gaming is not a regulatory checkbox — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, and Rangpur, and we take seriously our duty to every one of those players.
The vast majority of people who use hi70 enjoy betting and casino games as a casual pastime. They set a budget, they play within it, and they stop when they choose to. That is exactly the experience hi70 is designed to support. But we also recognise that for a small number of players, gambling can become problematic — and when that happens, hi70 has practical tools and a dedicated support team ready to help.
This page explains your rights as a hi70 player, the controls available to you, the warning signs to watch for, and where to turn if you need assistance. Reading this page takes five minutes. It could make a real difference.
Age Policy — 21+ Only: hi70 is strictly for adults aged 21 years and above. We enforce this through identity verification at registration and at any point during the account lifecycle. Any account found to belong to a person under 21 will be permanently closed and deposits returned in full.
Tools Built Into Every hi70 Account
Deposit Limits
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your hi70 account. Once your limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced.
Session Time Limits
Set a maximum duration for each gaming session. When your chosen time is reached, hi70 will display a clear notification and log you out automatically, helping you avoid extended unplanned play.
Time-Out Period
Need a short break from gaming? Activate a time-out of 24 hours, 7 days, or 30 days. During this period your account is fully suspended — you cannot log in, deposit, or place bets. The time-out cannot be reversed once activated.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from hi70 for a minimum of 6 months or permanently. Self-exclusion is enforced immediately and cannot be lifted during the chosen period under any circumstances.
Activity History
Review a full record of your betting activity, deposits, withdrawals, and session durations within your account dashboard. Understanding your own patterns is the first step toward staying in control.
Marketing Opt-Out
Players who are concerned about their gambling habits can opt out of all promotional communications — including bonus offers, free bet alerts, and seasonal promotions — directly from account settings or by contacting support.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental wellbeing. The following signs may indicate that gambling is becoming harmful.
Important: Experiencing one or more of these signs does not mean you are addicted — but it does mean it is time to pause, reflect, and consider using one of hi70's player protection tools or contacting our support team.
Chasing Losses
Placing larger or more frequent bets to try to recover money you have already lost. This pattern accelerates losses and is one of the clearest indicators of problematic gambling behaviour.
Gambling With Money You Cannot Afford to Lose
Using funds set aside for rent, food, bills, school fees, or family needs to fund your gambling. Gambling should always be funded from disposable entertainment budget only.
Inability to Stop
Feeling unable to walk away from a session even when you intended to stop, or returning to gambling immediately after resolving to quit. Loss of voluntary control is a serious warning sign.
Preoccupation With Gambling
Spending significant time thinking about gambling when you are not playing — reliving past bets, planning future sessions, or calculating odds during daily life activities.
Hiding Your Gambling Activity
Concealing the amount of time or money you spend on gambling from family members, friends, or colleagues. Secrecy around gambling is often a sign of awareness that the behaviour has become excessive.
Borrowing to Gamble
Asking for loans, using credit cards, or selling personal belongings in order to fund gambling sessions. Financial desperation linked to gambling is a serious signal that professional support is needed.
Neglecting Responsibilities
Missing work, neglecting family obligations, skipping social commitments, or performing poorly at school or work because of time or mental energy spent on gambling.
Ask Yourself These Questions
If you answer "yes" to three or more of the following questions, we strongly encourage you to contact the hi70 support team or activate a time-out or self-exclusion on your account.
Have you ever spent more money gambling than you originally planned to spend in that session?
Have you ever felt irritable, restless, or anxious when you were unable to gamble or had to stop gambling?
Have you ever gambled to escape feelings of stress, anxiety, depression, or personal problems?
Have you ever lied to a family member or friend about how much time or money you have spent gambling?
Have you ever felt the need to gamble with increasingly larger amounts of money in order to feel the same level of excitement?
Have you ever returned to gambling the next day to try to win back money you lost the previous day?
Has gambling ever caused serious problems in your relationships, work, or financial situation?
Have you ever considered that gambling might be becoming a problem for you, even briefly?
What to Do Next: If several of these questions resonated with you, please do not ignore that feeling. Contact the hi70 support team at [email protected] — available 24 hours a day, 7 days a week — and ask about activating a time-out or self-exclusion. Our team will never judge you. We are here to help.
How to Activate Your Player Protection Controls
All responsible gaming tools on hi70 are available directly within your account settings. You do not need to contact support to set deposit limits or session time limits — though support is always available to help if you prefer.
For time-out periods and self-exclusion requests, hi70 processes these immediately upon submission. There is no cooling-off period before a self-exclusion takes effect, and exclusions are enforced across all hi70 products simultaneously.
Immediate Effect: Reducing a deposit limit or activating a time-out takes effect instantly. Increasing a deposit limit, by contrast, involves a mandatory 48-hour waiting period before the higher limit becomes active — this gives you time to reconsider.
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1
Log In to Your hi70 Account
Visit hi70.io and log in using your registered username and password. If you are having difficulty accessing your account, contact support at [email protected] before attempting any further login actions.
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Navigate to Account Settings
Once logged in, go to your Account Settings panel. Look for the "Responsible Gaming" or "Player Safety" section within the settings menu.
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Select the Tool You Need
Choose from deposit limits, session time limits, time-out, or self-exclusion. Each option includes a clear explanation of what it does and how long it lasts before you confirm.
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Set Your Parameters
For deposit limits, enter your chosen BDT amount and select the period (daily, weekly, monthly). For time-out, select the duration. For self-exclusion, confirm the minimum period of 6 months or select permanent exclusion.
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Confirm and Activate
Review your selection and confirm. You will receive a confirmation notification to your registered email or mobile number. The restriction takes effect immediately upon confirmation.
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Contact Support If You Need Help
If you are struggling to navigate the settings or need a restriction applied urgently, contact the hi70 support team directly at [email protected]. Self-exclusion requests sent by email are processed within one hour.
Strict 21+ Age Verification at hi70
hi70 operates a strict minimum age policy. No person under the age of 21 may register for, access, or use any part of the hi70 platform. This policy applies uniformly across Bangladesh, regardless of the player's location within the country.
What We Verify
At registration, every player is required to provide their date of birth. hi70 may request documentary proof of age at any point, including before processing a first withdrawal. Accepted identity documents include:
- National Identity Card (NID) — issued by the Bangladesh Election Commission
- Valid Bangladeshi Passport
- Birth Certificate — accompanied by a secondary photo ID
Protecting Minors
If you share a device with younger family members, we strongly recommend using your device's built-in parental controls and ensuring your hi70 account is protected by a strong, unique password that is not shared. Never leave a hi70 session open and unattended on a shared device.
Parents and guardians who believe a minor has created a hi70 account should contact [email protected] immediately. hi70 will investigate and close any such account within 24 hours, returning any deposited funds.
Tips for Keeping Gaming Fun
Responsible gaming begins with a few simple habits. hi70 recommends every player follow these guidelines whenever they use the platform:
- Set a budget before you play and stick to it regardless of outcomes. Treat it as the cost of entertainment, like a cinema ticket or a restaurant meal.
- Never gamble when you are emotional, stressed, or upset. Decisions made under emotional pressure are rarely sound decisions.
- Take regular breaks. Use the session time limit feature to enforce breaks automatically. Step away from the screen, stretch, and return only when you feel refreshed.
- Do not gamble under the influence of alcohol or any substance that impairs your judgement.
- Treat losses as the price of entertainment, not as money to be recovered. There is no strategy that guarantees winnings over time.
- Balance gambling with other hobbies. If hi70 is your primary source of leisure time, consider diversifying how you spend your downtime.
- Keep gambling private from those who might be influenced by it, particularly younger family members or people with a history of addiction.
- Review your activity history regularly to keep an honest picture of how much time and money you are spending on the platform.
You Are Never Alone — Support Is Available
If you feel that gambling is negatively affecting your life or the lives of people around you, reach out immediately. hi70's support team is available around the clock, every day of the year, to help you access the right tools and resources.
hi70 Support Team
Our dedicated player safety team is available 24/7 to help you activate limits, time-outs, or self-exclusion. All requests are handled confidentially and without judgement.
[email protected]Live Chat Support
Access the hi70 live chat feature within your logged-in account at any time. Type "responsible gaming" to be connected immediately with a trained player safety agent.
Available 24 hours, 7 daysUrgent Self-Exclusion
If you need to stop gambling immediately, email [email protected] with the subject line "Urgent Self-Exclusion". Your account will be suspended within one hour of your request being received.
Response within 1 hourA Note on External Support: If you feel you need support beyond what hi70 can provide, we strongly encourage you to speak with a trusted family member, a general physician, or a mental health professional in your area. Seeking help is a sign of strength, not weakness. hi70 is committed to connecting any player who asks with the guidance they need.
Play Responsibly With hi70
hi70 is built for players who enjoy betting and casino games as entertainment. Explore our games, review our FAQ, or log in to set your personal responsible gaming limits today. 21+ only.