hi70 Privacy Policy
This Privacy Policy explains what personal data hi70 collects from players in Bangladesh, how that data is used and protected, who it may be shared with, and what rights you hold over your own information. Your privacy is taken seriously at every stage of your relationship with hi70.
How hi70 Approaches Your Privacy
Data Minimisation
hi70 collects only the personal data that is strictly necessary to operate your account, process your transactions, and comply with responsible gaming and verification requirements. We do not collect data for the sake of it.
No Data Sales
hi70 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing networks. Your information is used solely to deliver the hi70 service and meet our legal obligations.
SSL Encryption
All data transmitted between your device and the hi70 platform is protected by industry-standard SSL/TLS encryption. Stored personal data is protected using secure hashing and access-controlled database infrastructure.
Your Rights Respected
hi70 acknowledges your rights to access, correct, and request deletion of your personal data. Requests are handled within a reasonable timeframe by our dedicated support team at [email protected].
Defined Retention Periods
hi70 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is not held indefinitely after an account is closed.
Transparent Updates
When this Privacy Policy is updated in a material way, hi70 will notify registered players via their registered email address or mobile number before the changes take effect. The updated effective date is always displayed at the top of this page.
Important Notice: By registering for or using the hi70 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the hi70 platform. This Policy is incorporated by reference into the hi70 Terms and Conditions.
1 Introduction
hi70 ("we", "us", "our") operates the online betting and casino platform accessible at hi70.io, serving players primarily located in Bangladesh. This Privacy Policy describes how hi70 collects, uses, discloses, stores, and protects the personal data of users ("you", "your", "Player") who register for and use the hi70 platform.
We are committed to handling your personal data responsibly and transparently. This Policy is written in plain English so that every hi70 player — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh — can clearly understand how their information is managed.
This Privacy Policy applies to all personal data collected through the hi70 website, mobile-optimised pages, and any other digital channels operated by hi70. It does not apply to third-party websites or services that may be linked to or integrated with the hi70 platform, each of which operates under its own privacy practices.
2 Data We Collect
hi70 collects personal data in the following categories, depending on how you interact with the platform:
2.1 Registration Data
When you create a hi70 account, we collect your legal full name, date of birth, residential address, email address, and mobile phone number. This information is required to establish your account identity and to perform age verification in line with our 21+ policy.
2.2 Identity Verification (KYC) Data
To comply with Know Your Customer requirements, hi70 may request copies of government-issued identity documents (such as a National Identity Card or passport), proof of residential address, and proof of payment method ownership. This data is used solely for verification purposes.
2.3 Financial Data
When you make deposits or withdrawals, hi70 collects transaction records including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in BDT, timestamps, and reference numbers. We do not store full payment card numbers or mobile wallet PINs on our systems.
2.4 Usage and Activity Data
hi70 automatically collects data about how you use the platform, including pages visited, games played, bets placed, session durations, device type, operating system, browser type, IP address, and approximate geographic location derived from IP. This data is used to improve platform performance, personalise your experience, and identify patterns of responsible gaming concern.
2.5 Communications Data
When you contact hi70 support via email or live chat, we retain records of those communications including your message content, timestamps, and the resolution provided. This helps us maintain service quality and resolve any future disputes accurately.
Special Category Data: hi70 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data. If you voluntarily disclose such information in a support communication, it will be treated with the highest level of confidentiality and not used for any purpose other than addressing your specific query.
3 How We Use Your Data
hi70 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC documents |
| Age and identity verification | Date of birth, identity documents |
| Processing deposits and withdrawals | Financial transaction data, payment method details |
| Fraud and money laundering prevention | Transaction data, IP address, device data, usage patterns |
| Responsible gaming monitoring | Activity and usage data, session history |
| Customer support | Communications data, account data |
| Platform personalisation | Usage data, game history, device data |
| Promotional communications (opted-in players only) | Email address, mobile number, game preferences |
| Legal and regulatory compliance | All categories as required |
hi70 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where otherwise permitted by law.
4 Legal Basis for Processing
hi70 processes your personal data on the following legal grounds:
- Contractual necessity: Processing is required to fulfil our contractual obligations to you under the hi70 Terms and Conditions — for example, managing your account, processing transactions, and settling bets.
- Legal obligation: Processing is necessary to comply with applicable legal requirements, including anti-money-laundering obligations, age verification requirements, and record-keeping duties.
- Legitimate interests: hi70 processes certain data based on our legitimate interest in operating a safe, fair, and commercially viable platform. This includes fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your rights and interests.
- Consent: Where hi70 relies on your consent — for example, to send you promotional emails or SMS messages about bonuses and special offers — you may withdraw that consent at any time by contacting [email protected] or updating your communication preferences within your account settings.
5 Sharing Your Data
hi70 does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances:
5.1 Service Providers
hi70 works with trusted third-party service providers to deliver specific functions of the platform. These include KYC and identity verification providers, payment processors (including mobile financial service operators such as bKash, Nagad, and Rocket), game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe), customer support software providers, and cloud infrastructure and data hosting services. All service providers are contractually required to process your data only on hi70's instructions and to maintain appropriate security standards.
5.2 Legal and Regulatory Disclosures
hi70 may disclose your personal data to government authorities, law enforcement agencies, or regulators where required by law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms and Conditions.
5.3 Business Transfers
In the event that hi70 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data in the new entity's hands.
No Third-Party Marketing: hi70 does not share your contact details with third-party marketing companies. You will only receive promotional communications from hi70 itself, and only if you have opted in to receive them.
6 Cookies & Tracking Technologies
hi70 uses cookies and similar tracking technologies on its platform for the following purposes:
- Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing platform functionality.
- Functional cookies: Used to remember your preferences such as language settings, display options, and recently viewed games, so you do not need to re-enter them on every visit.
- Analytical cookies: Used to collect anonymised or pseudonymised data about how players use the platform — such as which pages are visited most frequently and where users exit — so that hi70 can improve the overall experience.
- Security cookies: Used to detect fraudulent activity, identify unusual login patterns, and protect the integrity of player accounts.
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use core platform features. hi70 does not use advertising cookies or share cookie data with third-party ad networks.
7 Data Security
hi70 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data in transit between your device and hi70 servers.
- Encryption-at-rest for sensitive stored data, including identity documents and financial records.
- Role-based access controls that limit staff access to personal data strictly to those whose job function requires it.
- Regular security assessments and penetration testing of platform infrastructure.
- Automated monitoring for anomalous access patterns and potential data breaches.
- Secure password hashing — plain-text passwords are never stored by hi70.
While hi70 takes all reasonable steps to protect your data, no platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and freedoms, hi70 will notify affected players without undue delay using the contact details held on your account.
Your Role in Security: You are responsible for maintaining the confidentiality of your hi70 account credentials. Choose a strong, unique password and never share it with anyone. hi70 will never ask for your password via email, live chat, or any other channel. Report any suspected unauthorised access to [email protected] immediately.
8 Data Retention
hi70 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, taking into account our legal, accounting, and reporting obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| KYC / identity documents | Duration of account plus 5 years after closure |
| Financial transaction records | 7 years from the date of transaction |
| Betting and gaming history | 5 years from date of activity |
| Support communications | 3 years from date of last contact |
| Cookies and session data | Up to 12 months (session cookies expire on browser close) |
After the applicable retention period expires, hi70 will securely delete or anonymise your personal data so that it can no longer be attributed to you. Where data has been anonymised, it may be retained for analytical and statistical purposes without limitation.
9 Your Privacy Rights
As a hi70 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your full name, registered email address, and a description of your request.
Right of Access
Request a copy of the personal data hi70 holds about you and receive information about how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held on your hi70 account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
Request that hi70 restrict processing of your data in certain circumstances, such as while a dispute about accuracy is being resolved.
Right to Portability
Receive a structured, machine-readable copy of the personal data you provided to hi70, where technically feasible.
Right to Object
Object to hi70 processing your data based on legitimate interests, including for direct marketing purposes. Objections to marketing are always honoured immediately.
hi70 will respond to all privacy rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be informed of the extension and the reason for it. Requests are processed free of charge unless they are manifestly unfounded or excessive.
10 Third-Party Links & Integrations
The hi70 platform integrates with third-party game studios and payment service providers to deliver the full range of betting and casino products. While hi70 selects its partners carefully and requires them to maintain appropriate data protection standards, each third-party provider operates under its own privacy policy.
hi70 is not responsible for the privacy practices of third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, or of mobile financial service operators such as bKash, Nagad, and Rocket. We encourage you to review the privacy policies of these providers independently if you have concerns about how they handle personal data passed to them during gameplay or payment processing.
11 Children's Privacy
The hi70 platform is strictly for adults aged 21 years and older. hi70 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, that account will be immediately closed, the data deleted, and any deposited funds returned.
Parents or guardians who believe that a minor has registered on the hi70 platform should contact us immediately at [email protected] so that we can take appropriate action without delay.
12 Updates to This Privacy Policy
hi70 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via the email address or mobile number associated with their account at least 14 days before the revised Policy takes effect.
The effective date at the top of this page will always reflect when the current version came into force. Minor clarifications or corrections that do not materially affect how we process your data may be made without prior notice. We encourage you to review this Policy whenever you visit hi70.io to stay informed about how your data is protected.
Your continued use of the hi70 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hi70 handles your personal data, please contact our support team using the details below. All communications should be submitted in English for prompt and accurate handling.
- Email: [email protected]
- Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
- Response Time: Privacy rights requests within 30 days; general queries within 24 hours
- Subject Line: Please use "Privacy Request" in your email subject for faster routing
Reminder: hi70 will never contact you to ask for your account password, payment PIN, or full card details. Any communication requesting such information should be treated as fraudulent and reported to [email protected] immediately.
Your Data Is Safe With hi70
Now that you understand how hi70 protects your privacy, you can play with confidence. Explore our casino games, check out the FAQ, or review our full Terms and Conditions. 21+ only.